Our Guest Reviews:

See What Our Guests Are Saying About Us

While our location is fantastic, we also want to make sure that we do our best to serve you and make your stay a great one!  Located only steps away from Union Square and the Theater District, our staff is on hand and ready to answer any questions and direct you on the right adventure.  Whether it is our complimentary lobby coffee and newspaper service, kid-friendly features, or our pet-friendly features, you can rest assured we will do our best to make your stay a memorable one.

“Family Vacation”

Staff are very courteous and friendly.. we got 2 rooms and the rooms are clean and smells good. When we had an issue when the hair dryer they attended to us in less than 10 minutes… the location of the hotel is very accessible to transportation and only 200 meters away from Union Square and its very near the nice restaurants…

– annamariea209

“Good Hotel Near the Heart of San Francisco”

Excellent hotel in the heart of the city. Easy walking distance to many sites and transportation options. I found the hotel to be comfortable and a pleasant place to stay. The Serrano is easily accessible to BART stations and a quick trip from the airport.
-Matt G

“We’ll be Back”

The Serrano hotel was lovely. Beautifully decorated, great staff, great location. Room was small but very nice, clean, well decorated. We will definitely stay there again. Staff was very friendly and helpful.“In San Fran, Serrano is a great hotel”
-Tiare C

“Great Value”

Our experience at hotel was very good. the rooms were clean and well kept. location was well within walking distance of anywhere in downtown SF that you wanted to go. The service was great, very quiet hotel, it was a full house and we didn’t hear a peep. Will definitely be returning.

“Great Hotel Stay”

Excellent location and all great except slow service at Jasper’s restaurant in lobby. All and all the hotel stay was excellent and would definitely come back to stay. I would recommend you stay at hotel if you have an opportunity.
-Ramon A.

“A Touch of Italy”

Outstanding staff made us feel most welcome. Arrived several hours early. Our room wasn’t ready so they upgraded us to a suite on the 17th floor with no extra cost. The views were outstanding from different angles. Was close to theatre and shopping.

“Girls Trip”

We enjoyed this hotel. The room was quaint and decorated nicely. Love the wine night and it made it easy to meet other travelers. Seemed to be an easy location to get on transit to visit other areas and it was easy to catch a cab from the Hilton across the street. We walked to Fishermans Wharf and Coit Tower.

“Great Hotel”

A Beautiful Lobby with coffee tea and ice water available all day. The room was a good size for San Francisco and very clean with a modern up to date bathroom. The staff were extremely helpful and polite.


For the low price, Serrano is fantastic and Jasper’s Restaurant (especially the short rib of beef) is excellent. The rooms are quite roomy for downtown S.F. The wine tasting in the lobby is a fine touch. The staff is plentiful and attentive. Stay there!

 – SteveMoscarelli

“Five Minutes To Union Square”

Booked a room last minute for a great price! Was nervous with the mixed reviews but was pleasantly surprised. Quick walk to Union Square without any more safety issues that you have in any big city. The room was small but clean and very comfortable for myself or a couple. They had a wine in the lobby in the evening and free coffee in the morning. Check out at noon and I easily checked my bag for a later pick up. Would definitely stay again!

 – jammyjudy

“Great Friendly Small Hotel in San Francisco”

I booked a small group for a business trip at this hotel. The staff was friendly and the rooms were nice, clean and well maintained. Centrally located near Union Square. I worked with William Matthews, the Sale Manager, and he was easy to work with and made sure we have the type of rooms we wanted. I would not hesitate to stay at the Serrano again.

 – Steven C

“Beyond Expectations”

I went to SF with my kids and it was one of my children’s birthday when we arrived. Who immediately did not skip a beat and gave him a gift from the hotel that blew my son away. When we were leaving to go out the next morning, another person at the front desk remarked how it was his birthday and asked how his trip was going. In short, EVERY staff member we encountered was great and made the stay all the more enjoyable. Great recommendations, suggestions, help. The rooms are nice and very convenient to get around town. This is the first time i have taken to write a review and I did solely to thank the staff for making our vacation fantastic. You made my kids feel like stars and that I will never forget.

– jorgedlt123


Guest-Reviews-Serrano Hotel Reviews