Contact Us - Serrano Hotel Union Square

We love to hear from our guests about their stay at Serrano Hotel. If you have any questions or concerns about your reservation, or a special request we can assist you with during your stay, please feel free to contact us directly or through email. If you wish to contact us regarding lost and found, please use any of the resources listed below.

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Serrano Hotel

A San Francisco Hotel
405 Taylor Street
San Francisco, CA 94102

Map and Directions

Front Desk: 415.885.2500
Fax: 415.474.4879
Reservations: 866.575.9941

Contact Us Directly:

Contact Us

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Billing and Accounting

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Lost and Found

Did you leave something behind? Complete the form below and we will contact you regarding your lost item. If you booked directly with us on serranohotel.com we will waive up to $15 in shipping and handling charges to return your lost item.​
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Transportation and Parking

Need a ride? Let us help you. If you booked directly with us at serranohotel.com we waive our $15 transportation concierge fee.
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Reservations and Special Room Requests

If you booked directly with us on our website serranohotel.com you get the highest priority and no fees for most special requests, changes and upgrades. ​​If you wish to book 10 or more rooms please click hereIf you are with the press and wish to inquire about a media stay please visit our press page
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Package Receiving and Hold

If you booked directly with us at Serranohotel.com we will waive our $15 package receive and hold fee.
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