17 March 2018


20 March 2018


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Serrano Hotel Guest Reviews

Read what our guests love about us

Accolades and awards are amazing, but the best satisfaction comes from reading about great guest experiences and checking out our awesome TripAdvisor reviews.

  • Hotel Experience02/20/2018

    Outside some renovation, great value. Rooms are new and great. Good location and near a lot of restaurants and China Town. Hotel bar and restaurant is very good and great prices. Definitely will go back and near a lot of parking.

    - gboyd653491 Sturbridge, Massachusetts
  • Thoroughly enjoyed my stay12/05/2017

    Love the clean and comfy room and its decor. Staff are friendly and helpful. Location is pretty good too as it is close to Union Square. Did not have much time to enjoy the rest of the facilities as I was only on a 22hr stopover, but looking forward to stay here again!

    - hp7777777
  • Great Stay11/05/2017

    Close to Union Square in the centre. Nice rooms and easy check-in/check-out. Definitely would come back. Workout in Gym - not big - is possible. Nice lobby and free coffee/tea togo in the morning. Great value!

    - Markus G., Germany
  • Serrano Hotel10/31/2017

    Wonderful hotel to stay at! The location was so convenient to all the sites we visited. The staff is friendly. With any requests we made, there were no hassles. Love the lotion and other C.O. Bigalow products they had. We definitely recommend this hotel.

    - hoaihanhn, Los Angeles, CA
  • Great location, nice hotel10/25/2017

    Just about the perfect location, restaurants aplenty in the neighborhood, close to the cable car and union square. Try Dave's Deli and Lori's diner (with an Edsel) for good food nearby. The hotel staff was very helpful with tours and scheduling. Good coffee and tea in the lobby in the AM.

    - ohioencased, Cleveland, OH
  • My favorite Union Square Hotel10/25/2017

    I love the decor, location and most of all the exceptional staff at the Serrano. When I visit San Francisco I always try to stay for at least part of my stay there. It’s so please to relax in the lobby, enjoying the coffee that is provided and do a little people watching.

    - T8881NCelizabethc, Corpus Christi, TX
  • Nice Hotel in Good Location10/22/2017

    Hotel is conveniently closed to Union Square, China Town, Shopping Centers, and restaurants. The check out time is noon instead of 11:00 am, and they even let us check out at 1 pm and keep our luggage in the hotel a few hours after check-out.

    - theodoremk Lynnwood, Washington
  • Just what I was looking for10/21/2017

    I needed an affordable hotel near my company's SF headquarters and was delighted to find Hotel Serrano. Took me right back to my NYC hotel stays at the Waldorf! Will definitely go back next time I'm in town!

    - foxinnc, Winston Salem, NC
  • Great Stay!08/07/2017

    I was there for a business trip. First time at the Serrano Hotel. The rooms were super clean, the employees super friendly and helpful.

    - haibab2017, Washington, D.C.
  • Great location and hotel staff07/23/2017

    We had a wonderful stay at Serrano. Staff was excellent and quickly provided assistance with any need we had during our stay. Recommend this hotel if you are looking for a central SF location that is close to a public transportation hub like Powell St. Station.

    - michaeleW5820R, Richmond, VA
  • Serrano stay06/22/2017

    Hotel location is good, just two blocks to union square. It's very convenient to every where, just walking distance. A lot of restaurants are around the hotel and shopping places are near by. Fitness center is great!

    - nings486, Thousand Oaks, CA
  • Very welcoming03/28/2017

    The staff was very friendly and helpful. I got upgraded to a suite and it had beautiful views. They served tea/coffee in the morning and it was great to be able to lounge in their beautiful lounge chairs. Overall, great location and price. Would definitely stay here again.

    - X1597GOkarinac, Sacramento, CA

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